Counseling/Student Assistance Program


Being a student can sometimes be difficult. Balancing the demands of school, family, and work can be overwhelming at times. Managing even small life events can be more challenging when our time and energy is heavily committed.

As a result, students frequently experience significant amounts of stress during their professional education. Extra support and coping skills can be helpful in these situations.

Johns Hopkins University and the School of Education are committed to assisting in these challenging times. The Johns Hopkins Student Assistance Program (JHSAP) provides support to students dealing with pressures and problems they encounter during their academic careers. Services are free and confidential.

JHSAP is a life management tool that can help students identify stressors and manage them in a healthy way before more significant problems develop. Some common concerns are:

  • Family/marital
  • Depression
  • Interpersonal relationships
  • Life transitions
  • School and work troubles
  • Adapting to a new environment
  • Stress and anxiety
  • Eating disorders
  • Academic performance
  • Grief and mourning

Getting help is easy, convenient, and confidential. Just call the number listed below. Crisis counseling is always available to ensure that you get the assistance you need when you need it. When a student calls JHSAP, staff will talk to you briefly to understand the reason for your call. In most cases, they will then schedule an appointment for you to come in and speak with a JHSAP counselor. The goal is to get to know you, understand what’s going on, and to talk about how to move forward in a healthy way.

To do this, JHSAP offers the following services:

  • Brief counseling for assistance with problems of daily living
  • Consultation that supports academic and/or professional development
  • Immediate support and management for crisis situations
  • Identification and assessment of a mental health problem
  • Referral to appropriate and accessible services and resources

All counseling sessions, except as required by law, are confidential. No one will know you are using program unless you share this information with others, either by verbally discussing your participation or by signing a release of information requesting the program to share information with another party. JHSAP carefully follows State and Federal guidelines pertaining to confidentiality whereby if a counselor becomes aware of harm to self or others, a duty to warn and/or protect may be applicable.


Services are offered to all active, for-credit students of the School of Education. Student eligibility is confirmed by checking JHED. There is no cost to students for using the program, and there is no limit on the number of times you may access services. Each time you contact the program, a counselor will listen to you and assess your concerns; together you will develop a plan to address the concerns. If longer term assistance is appropriate, you may be referred outside of the program for additional support; this can be through your health plan or community resources. In these circumstances, there may be fees associated with the other services and resources to which you are referred.


For more information or to schedule an appointment, call (443) 997-7000 or toll-free (866) 764-2317 or visit

The Johns Hopkins Student Assistance Program is a service of the Faculty and Staff Assistance Program (FASAP). Office locations are conveniently located throughout Baltimore to meet student needs. Out of town students may access services by calling the number above for consultation and will be directed to the appropriate resource or office.

Counseling Center Services

All School of Education (SOE) students enrolled in in-person programs at SOE will be eligible for Counseling Center services at Johns Hopkins University. Updated information about resources can be found online here: Services for SOE | Counseling Center (, including specific information about the Chat with a Counselor SOE Hours. A mental health clinician is on-site at the Education Building several days a week for individual meetings with students (that can be scheduled in advance) as well as open, drop-in sessions for SOE students. During these visits, students can ask questions about mental health, learn strategies to manage stress/academics/life, and learn about mental health resources and services at JHU. There will be individual appointments that can be scheduled ahead of time, as well as open sessions when anyone can come by to talk with the counselor.


Informal, private, one-on-one visits for students to meet with a Johns Hopkins University mental health clinician who can answer questions about mental health, share resources, discuss coping strategies, problem-solve, and help connect students to services. Students can select between a Zoom or in-person visit at the SOE building. Counselors will be available several days a week (days and hours may vary each semester).


Informal sessions where anyone can come by to ask questions about mental health and learn resources. All are welcome and you can bring a friend! A Johns Hopkins University mental health clinician will provide information about the services that are available and can help direct students to appropriate resources. Counselors will be available several days a week in-person at the SOE Building (days and hours may vary each semester).

Students in other SOE programs can access free, confidential mental health support 24/7 by calling the Johns Hopkins Student Assistance Program (JHSAP). To make an appointment with a JHSAP clinician via televideo or in person in East Baltimore or Washington, DC, call 443-287-7000 or email [email protected].